Junior System Engineer Intern @ i-worx

Submitted 4 years ago by Dan Trepanier 

i-worx is a premium Hosted Service Provider with it’s primary focus to provide our Cloud offering OfficeOneLive® virtualized published desktops to clients. OfficeOneLive® clients have the benefits of powerful PC’s on desks however hosted in a data centre. Visit

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Be a High Demand Intern working as a Junior System Engineer principally responsible for assisting and supporting clients on i-worx’s published desktop solution OfficeOneLive® and their Service Level Agreement Clients. As a System Engineer you will function as part of an implementation team on OfficeOneLive® projects.  http://www.i-worx.ca

Role Specific Competencies:

  • Assists in supporting corporate applications; internal corporate servers, user desktops, etc;
  • Assists with basic troubleshooting, backup, and archiving;
  • Helps install and improve computer software and network equipment;
  • Helps set up and maintain computers and software for i-worx’s SLA clients;
  • Creates network and email accounts for new users;
  • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary;
  • Updates company email address books;
  • Helps answer all trouble calls/emails and enters work orders into our tracking software;
  • Interacts with clients to resolve entry level help desk issues;
  • Communicates with clients in a professional manner maintaining confidentiality;
  • Provides responses and updates of issues to clients in a timely manner;
  • Troubleshoot technical problems by analyzing the problem and applying i-worx methodology to resolve the problem promptly and cost-effectively;
  • Follow i-worx procedures to deliver services in an organized, effective manner to ensure clients perceive i-worx to be thorough, well-prepared and punctual;
  • Technical excellence in service delivery to maximize client satisfaction, maximize billable time and minimize non-billable time;
  • Thoroughly document problems and steps to resolve them to maximize transfer of knowledge.