Technician Intern @ Epic Technical Solutions

Submitted 4 years ago by Dan Trepanier 

Our strength is developing complete solutions that increase your company’s productivity and efficiency. We accomplish this by analyzing your existing infrastructure, finding it’s strengths and weaknesses, then crafting a tailor-made solution to complement your business operations, enhance your productivity and reduce overall costs.

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Be a High Demand Intern - You will have a strong technical background, outstanding telephone and email skills, excellent command of the English language, and a positive, customer-centric attitude.  http://www.epictech.it

Your responsibilities will include (but are not limited to): 

  • Perform on-site installations, service and repairs to desktops, servers, peripherals and network devices.
  • Install systems, applications, patches/updates, network maintenance using IT Automation software. 
  • Diagnose root causes and Resolve issues directly with customers on-site, by telephone and remote support. 
  • Follow up calls and emails to ensure issues are resolved.
  • Log and manage your time using a ticketing system. 
  • Prepare technical documentation, ie. knowledge base articles, manuals, troubleshooting guides. 
  • Perform regularly scheduled maintenance and management tasks on Windows servers and desktops.